Lead Client Services Associate

The role

The Client Services Lead provides oversight and administration of office and mail services. This role manages inbound and outbound mail, shipping and receiving, office supply replenishment, and provides reception or concierge coverage.

What you will do

• Provides customer service to all employees.
• Receives, sorts, and inputs inbound mail and packages into software.
• Manages outgoing mail and package transactions.
• Performs shipping and receiving of materials.
• Notifies employees of inbound deliveries.
• Distributes mail and packages to personnel.
• Acts as point of contact for mail and package inquiries.
• Performs daily key ops of multi-function devices.
• Services and replenishes barista, pantry, conference, kitchen, or meeting areas.
• Performs meeting and conference room set ups.

Required qualifications

• High School Diploma (or equivalent)
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills – MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of shipping/receiving procedures.
• Ability to work independently and complete projects.
• Ability to determine correct packing methods and validate packing slips.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.

Nice to have

• 2+ years prior work experience
• 1+ year of lead experience, or the equivalent of professional experiences

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various support services.