Client Manager (Workplace Experience)

The role

You will lead workplace experience and operational delivery for a high-profile investment firm account across multiple locations. You will oversee service delivery, team leadership, and client partnerships to ensure a premium corporate environment.

What you will do

• Serve as the national operational leader for the SPS account.
• Lead day-to-day workplace operations and service delivery across multiple office locations.
• Oversee reception, hospitality, conference and event support, office services, facilities coordination, mail services and vendor activities.
• Maintain a visible leadership presence and conduct regular workplace inspections.
• Support workplace projects, relocations, service transitions and other change initiatives.
• Serve as the primary on-site contact for client leaders and key stakeholders.
• Recruit, onboard, coach and develop a high-performing workplace services team.
• Monitor KPIs, service levels, quality standards and operational performance.
• Coordinate with landlords, contractors, property management teams and facilities partners.
• Manage vendor performance, service quality, compliance and spend.

Required qualifications

• 5+ years of progressive leadership experience in workplace experience, hospitality, facilities, client services, office services or a related environment.
• Demonstrated experience leading multiple sites, locations or a complex client account.
• Experience leading multifunctional, client-facing service teams.
• Strong operational, financial, project management and problem-solving skills.
• Experience supporting executives, high-profile clients, meetings or complex events.
• Experience managing vendors, contractors and external service partners.
• Experience coordinating with facilities teams, property management, landlords or building partners.
• Familiarity with workplace technology, ticket management systems and operational reporting.
• Experience developing, maintaining or implementing SOPs and service standards.
• Strong understanding of facilities coordination, vendors, workplace services and service standards.
• Understanding of operational compliance, vendor requirements and workplace security controls.
• Strong analytical skills with the ability to interpret KPIs, operational reports and trends.

Nice to have

• Multi-state experience is strongly preferred.
• Experience with mailroom operations, document handling or chain-of-custody procedures is preferred.
• Bachelor's degree in business, hospitality, facilities management or a related field preferred, or equivalent professional experience.

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Minimum of 80 hours/calendar year PTO for full time
• Bonuses for employee and client referrals
• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identity Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various service offerings.