Workplace Solutions Manager

The role

The Workplace Solutions Manager serves as the operations and hospitality leader at a premier workplace. This role is responsible for delivering hospitality, office services, employee experience, conference and event services, and facilities support.

What you will do

• Create and execute a workplace strategy to enhance employee engagement and productivity
• Develop workplace programs, events, activations, and engagement opportunities
• Act as a trusted advisor to client stakeholders on workplace trends and service delivery
• Lead reception, conference services, hospitality, and visitor management functions
• Oversee executive visits, VIP hosting, workplace events, and catering coordination
• Lead mailroom, print, shipping and receiving, inventory, and office services operations
• Partner with facilities, technology, security, and food service providers
• Manage the team by recruiting, developing, and coaching workplace service professionals
• Manage vendor relationships, contracts, and service delivery expectations
• Establish KPIs and SLAs and analyze workplace data and service metrics

Required qualifications

• Bachelor's degree (or equivalent experience) in Business, Hospitality Management, Facilities Management, Operations Management, or related field
• 7+ years of progressive experience in workplace services, hospitality operations, facilities coordination, corporate services, or office operations
• 3+ years of leadership experience managing multidisciplinary teams
• Demonstrated success leading both front-of-house hospitality and back-of-house office services teams
• Experience partnering closely with facilities management, building operations, engineering, security, and technology teams
• Strong project management, organizational, and problem-solving skills
• Exceptional communication and relationship-building abilities
• Advanced proficiency in Microsoft Office applications
• Sitting at a computer for 50% of the time
• Walking/inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

Nice to have

• Hospitality leadership experience in luxury hotels, conference centers, executive services, corporate hospitality, or premium client environments
• Experience in outsourcing services
• Experience supporting legal, financial services, professional services, or Fortune 500 clients/companies
• Experience managing integrated workplace services, facilities coordination, mailroom operations, print services, and workplace support functions
• Experience with workplace management systems, visitor management platforms, CAFM/IWMS technology, and service management tools

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various support offerings.