Client Service Manager

The role

The Client Services Manager creates a welcoming workplace experience for the client and their employees. This role leads service delivery at the site and oversees workplace experience initiatives, front-of-house services, and curated events.

What you will do

• Own the overall client experience and workplace environment.
• Partner with customers to tailor service delivery and workplace initiatives.
• Serve as a primary point of contact for day-to-day client service delivery and site operations.
• Plan, coordinate, and deliver workplace experiences and curated events.
• Develop and execute events such as service celebrations, wellness programs, and multicultural events.
• Lead, develop, and guide service employees and subject matter experts.
• Oversee day-to-day service delivery and ensure SPS standards are followed.
• Build connections between the workplace and the surrounding community.
• Prepare and present monthly client service reports.
• Identify opportunities for continuous improvement in workplace engagement and operational efficiency.

Required qualifications

• 5–7 years of experience in client services, workplace experience, facilities management, event management, concierge, hospitality, or front-of-house services.
• Previous management experience overseeing approximately 5–10 employees.
• Demonstrated leadership skills to influence, motivate, and develop people.
• Experience with event planning, budgeting, and marketing.
• Strong computer skills, including Microsoft Word, Excel, and PowerPoint.
• Excellent interpersonal and communication skills.
• Ability to build positive relationships with employees, customers, vendors, and leadership.
• Strong organizational, planning, and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Approximately 50% of the role involves working at a computer.
• Approximately 50% involves walking, inspecting, and working throughout the site.
• Must be able to lift a minimum of 10 pounds.

Nice to have

• Bachelor’s degree in Business, Hospitality, Marketing, or a related field

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identity Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various service offerings.