Customer Service Associate

Los Angeles, California, United States. Posted a month ago

The role

The Client Services Associate provides personalized client services and administrative support. This person works with the Experience Team to provide facilities, office support, and hospitality services.

What you will do

Greets and welcomes clients and guests.
Fosters positive relationships with clients.
Creates and maintains client preference profile book.
Executes surprise and delight programming.
Acts as central point of contact for client requests.
Oversee mailroom, shipping, receiving, and inventory.
Handle document management including copying, scanning, and printing.
Prepare workspaces for new hires, moves, and departures.
Monitor and restock supplies and common areas.
Solicit and gather feedback from clients.

Required qualifications

High school diploma or equivalent
Proven work experience in a client-facing role in a corporate or hospitality setting
Strong communication, interpersonal, and problem-solving skills
Professional appearance and demeanor
Ability to maintain confidentiality and discretion
Tech-savvy with the ability to adapt to various software and systems
Flexibility to work in a fast-paced and dynamic environment
Ability to be creative, problem solve and deliver strong results
Self-motivated, organized, and proactive
Strong organizational and collaboration skills
Ability to effectively prioritize and executes under pressure
Fine and/or gross motor skills to lift, carry or move packages on a wheeled cart with 50 lbs capacity

Nice to have

Associate or bachelor's degree
Degree in hospitality
Customer service or hospitality certification

Benefits

Career Growth
Learning & Development
Recognition programs
Paid Time Off
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans

Before you apply

Applicants may not use AI tools or any other form of real-time assistance during interviews

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various support services.