Retail Technology Systems Engineer

The role

The Retail Technology Systems Engineer owns the configuration, stability, and security of technology in sweetgreen restaurants. This includes POS, payments, kitchen displays, and connected kitchen equipment. The role delivers new capabilities through go-lives and serves as a technical escalation point.

What you will do

• Implement, upgrade, and support restaurant technology across the fleet.
• Build and maintain standardized device images and configurations in Microsoft Intune.
• Build integrations and automations between restaurant applications using REST APIs, Workato, PowerShell, and Python.
• Monitor restaurant system health and resolve incidents.
• Serve as the escalation point for Tier 1 and Tier 2 support teams.
• Partner with various internal teams and vendor partners to evaluate hardware and capabilities.
• Keep restaurant systems secure and PCI-compliant.
• Maintain clear documentation, runbooks, and SOPs.

Required qualifications

• 5+ years of restaurant or retail technology experience.
• 3+ years of hands-on device and endpoint management.
• Experience administering a restaurant POS platform.
• Working knowledge of payment terminals, KDS, printers, mobile devices, and networking equipment.
• Scripting experience in PowerShell or Python.
• Comfort with REST APIs and integration tools such as Postman and Workato.
• Experience with Datadog, ServiceNow, and incident and on-call workflows.
• Working knowledge of PCI security standards.

Nice to have

• Microsoft Intune preferred
• PAR Brink preferred
• Oracle Simphony, Toast, or similar relevant POS experience
• Exposure to .NET/C# is a plus
• Experience with Cisco Meraki, Jira, Confluence, remote support tools, or restaurant automation and robotics is a plus
• CompTIA A+, Network+, or Security+ certifications are a plus

Benefits

• Highly competitive pay + bonus plan
• Three different medical plans
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• Clear career path with opportunities for development
• Free sweetgreen swag

About the company

Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities.