IT Operations Engineer

The role

You will support the Launch Complex and Launch Control Center at Cape Canaveral Space Force Station. You will provide technical support for computers, printers, phones, network connectivity, and technical infrastructure.

What you will do

• Support and maintain computers, phones, printers, peripherals, conference rooms, and other IT systems
• Serve as a primary IT point of contact for personnel at the launch site
• Diagnose and resolve hardware, software, connectivity, access, and application issues
• Troubleshoot complex computer and user environment problems
• Setup workstations, accounts, devices, and IT resources for new and visiting personnel
• Support operational readiness for critical IT systems and shared technology resources
• Configure, support, and maintain audio/video/camera systems
• Assist with network troubleshooting including wired and wireless connectivity
• Install, terminate, label, and troubleshoot low voltage cabling
• Support IT projects including system upgrades, migrations, and hardware deployments

Required qualifications

• Associate’s degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
• 4+ years of experience in IT support, desktop engineering, systems support, helpdesk, or technical operations
• Strong knowledge of Windows and macOS operating systems
• Ability to independently diagnose and resolve software, hardware, endpoint, connectivity, and user access issues
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, and wireless networking
• Experience supporting printers, peripherals, conference rooms, AV systems, and shared workplace technology
• Comfortable working in operational, industrial, launch, manufacturing, or field environments
• Able to stoop, bend, crawl, climb, and lift up to 50 lbs. unassisted
• Excellent customer service and communication skills
• Unbeatable drive and ownership

Nice to have

• Experience supporting IT systems in aerospace, manufacturing, launch operations, test operations, or other high-reliability environments
• Experience supporting CAD, engineering, test, telemetry, or operational software tools
• Experience with mobile device management and endpoint management platforms
• Experience with identity and access management systems
• Experience with Microsoft 365, Slack, Confluence, or similar business systems
• Experience with endpoint security tooling, device compliance, patching, and asset management
• Experience troubleshooting AV, camera, display, and control room technology
• Experience working in regulated environments, including ITAR, CUI, NIST 800-171, or similar security requirements

Benefits

• Equity in the form of stock options
• Subsidized medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) plan with employer match
• 4 weeks’ Paid Time Off
• 11 days of holidays including an end-of-year closure
• Paid Family/Parental Leave
• On-site gym or monthly wellness stipend (depending on location)
• Dog friendly offices

Before you apply

• Must be a U.S. citizen, lawful permanent resident of the U.S., or protected individual
• Employment is contingent upon satisfactory completion of reference and background checks
• Must be able to prove identity and authorization to work in the U.S.
• Employment may be conditioned on legal authorization to work with or have access to export control materials
• Stoke Space uses E-Verify

About the company

Stoke Space is building Nova, a fully and rapidly reusable launch vehicle designed for daily flight. The company aims to create a scalable space industry by reducing launch costs and increasing availability.