Associate Customer Solutions Manager

The role

You will own the full post-sale customer experience including onboarding, project delivery, ongoing support, and long-term account growth. You will act as a primary point of contact and trusted advisor on the design-to-manufacturing lifecycle.

What you will do

• Lead new customers from kickoff to go-live
• Manage customer projects end to end including implementations and integrations
• Serve as the first line of support for accounts
• Build relationships with executive sponsors and end users to drive renewals and expansion
• Drive adoption across the customer user base and lead regular business reviews
• Advise customers on best practices and process design using knowledge of PLM, MES, and ERP workflows
• Act as the primary owner of risks and escalations
• Capture customer feedback and feature requests for Product and Engineering
• Collaborate with Sales, Support, Product, and Engineering teams
• Learn the product and how it is deployed

Required qualifications

• 3-5 years of professional experience in B2B SaaS, with a focus on design-to-manufacturing solutions
• Experience in customer-facing roles such as customer success, implementation, account management, or sales engineering
• Demonstrated ability to manage customer onboarding and multiple concurrent projects
• Experience providing hands-on customer support, including troubleshooting, issue triage, and escalation management
• Strong understanding of PLM, MES, ERP systems, with experience implementing or supporting them
• Experience working with manufacturing or engineering organizations
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to travel extensively (30%+) for on-site implementations, training, and customer meetings

Nice to have

• Experience working with manufacturing or engineering organizations, preferably in aerospace, defense, or energy

Benefits

• Equity in the form of stock options for regular, full-time employees
• Subsidized medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) plan with employer match
• 4 weeks’ Paid Time Off
• 11 days of holidays including an end-of-year closure
• Paid Family/Parental Leave
• On-site gym or monthly wellness stipend (depending on location)
• Dog friendly offices

Before you apply

• Must be a U.S. citizen, lawful permanent resident of the U.S., or protected individual
• Employment is contingent upon satisfactory completion of reference and background checks
• Must be able to prove identity and authorization to work in the U.S.
• Employment may be conditioned on legal authorization to work with or have access to export control materials

About the company

Stoke is building Nova, a fully and rapidly reusable launch vehicle designed for daily flight. The company aims to create a scalable space industry by reducing cost and increasing availability.