Customer Success

The role

You will manage the post-sales lifecycle for customers to drive platform adoption, retention, and renewals. You will act as a trusted advisor to customers and collaborate with sales, data, and product teams.

What you will do

• Cultivate long-term relationships with customers and key stakeholders
• Develop understanding of customer business requirements and goals
• Proactively manage relationships throughout the customer lifecycle
• Drive platform utilization and provide best practice recommendations
• Own renewals and upsells for assigned book of customers
• Lead recurring Partnership Reviews to align on business priorities
• Champion customer needs with Product and Engineering teams

Required qualifications

• 2+ years of relevant experience in a client-facing role
• Track record of developing strategic relationships with customers
• Experience managing and closing renewals and upsells
• Strong executive presence
• Experience presenting to C-level executives
• Ability to work in a high-growth environment
• Willingness to tackle projects and work independently
• Strong time management and prioritization skills
• Natural empathy for customers
• Excellent written and verbal communication abilities

Nice to have

• Passion for technology, startups, entrepreneurship, and/or venture capital

Benefits

• Health, dental, and vision insurance covered 100% in the USA
• International employees receive matching local health coverage
• Flexible vacation
• 12 weeks of paid parental leave in the USA
• International employees receive matching parental leave standards
• Complete transparency of business metrics and financial information
• Regular offsites with flights to an exciting destination

About the company

Standard Metrics is an AI-driven financial data platform that helps investors and their portfolio companies make decisions with automated reporting and benchmarking tools. The company is backed by 8VC and Spark Capital.