Commercial Operations Manager

The role

The Commercial Operations Manager connects systems, data, and processes across North American wholesale, e-commerce, and DTC businesses. This individual contributor manages the Elastic B2B platform and Salesforce CRM oversight while partnering with planning and technology teams.

What you will do

• Serve as the business owner for the Elastic B2B platform.
• Lead Salesforce CRM governance including data standards, workflows, and user access.
• Partner with IT and technology vendors to define requirements and implement enhancements.
• Establish and maintain governance, documentation, and processes across commercial systems.
• Partner with Demand Planning, Supply Planning, and channel teams to align forecasts and inventory visibility.
• Lead initiatives related to customer data, account hierarchy, segmentation, pricing, and onboarding.
• Drive a portfolio of commercial operations projects from intake through implementation.
• Provide clear updates, recommendations, and presentations to leadership and stakeholders.

Required qualifications

• 5-7 years of experience in commercial operations, sales operations, planning, business systems, e-commerce operations, or a related field.
• Bachelor's degree in Business, Operations, Supply Chain, Information Systems, or equivalent experience.
• Experience administering or governing Salesforce or a similar CRM platform.
• Familiarity with ERP, planning, order management, or B2B commerce platforms.
• Strong analytical and problem-solving skills.
• Experience translating business requirements into technology solutions.
• Understanding of demand planning, supply planning, inventory management, and multi-channel commerce.
• Proven ability to lead cross-functional projects and influence without direct authority.
• Strong organizational skills.
• Experience creating scalable processes, governance, and documentation.
• Strong written and verbal communication skills.
• Ability to partner effectively with Commercial, Sales, Marketing, Operations, and Technology teams.

Benefits

• Annual bonus based on company and individual results
• Personalized time off
• 14 Paid holidays
• Dental
• Vision
• 401(k)

About the company

Stanley 1913 is a brand that creates sustainable products including the Quencher series. It is owned by Morgan Street Holdings, a privately held enterprise with a diverse portfolio of operating companies.