Manager, Quality Assurance

The role

The Manager, Quality Assurance will support global quality systems, compliance, and product integrity. This role focuses on quality assurance, product testing, technical packaging, supplier quality management, and continuous improvement.

What you will do

• Oversee the Starface quality management system and ensure execution of quality control and compliance requirements
• Write and maintain quality SOPs, policies, and standards
• Maintain Product Information Files (PIFs)
• Keep quality records current in the QMS
• Train cross-functional teams on quality requirements
• Lead the annual Quality Management Review and quarterly Quality Steering
• Prepare for and host quality audits and FDA inspections
• Lead product testing programs for new product launches
• Manage external 3PL lab relationships
• Manage supplier quality programs and third-party audits

Required qualifications

• BS in a scientific field (Chemistry, Biology, Engineering) or equivalent experience
• 4+ years of experience in quality assurance roles within cosmetics, OTC, or medical device environments
• Understand FDA requirements
• Strong experience and a deep understanding of technical packaging validation and testing processes
• Experience with QMS systems (document control, SOPs, change control)
• Experience with product testing (stability, compatibility, AQL, surveillance)
• Strong working experience in supplier quality, audits, and compliance management
• Non-conformance investigations, CAPA, root-cause analysis experience
• Experience working with ERPs
• Supported complaints handling, trending, and adverse event reporting

Nice to have

• Experience in the beauty and wellness industry
• Regulatory experience
• NetSuite (ERP)
• Greenlight Guru (QMS)
• Experience with intelligence platforms (e.g. building dashboards & KPI reporting)
• Located in the Los Angeles, CA area for periodic site visits

Benefits

• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend
• Fully remote work environment

About the company

Starface created a category of decorative patches designed to make pimples more fun. The company offers a collection of colorful patches, lip balms, and collaborations.