Program Manager/Director | Outpatient SUD Treatment

The role

This leader will develop a clinical team, strengthen operations, and build community relationships to expand access to care. The role involves managing daily staffing, scheduling, clinical workflow, and budget accountability at an outpatient SUD clinic.

What you will do

• Mentor and develop an established clinical and operational team through regular 1:1s, clear goals, and accountability
• Own hiring, onboarding, and development
• Partner with Business Development to build referral relationships with hospitals, health providers, recovery organizations, and community groups
• Represent Steadfast in the Shaker-area community
• Use census, referral, and access data to guide outreach priorities
• Oversee daily operations, quality, compliance, and the clinic environment's health and safety standards
• Own or share accountability for the budget and key metrics: census, retention, no-show rates, access times, and productivity
• Champion patient-first, low-barrier, non-punitive, evidence-based care

Required qualifications

• Hands-on leadership of an outpatient behavioral health, mental health, or SUD clinic, program, or multi-team operation, including staffing, scheduling, and clinical workflow
• Direct SUD treatment experience (such as MAT/MOUD or OTP) or comparable outpatient behavioral health experience, within a harm reduction, non-punitive care model
• Experience building or growing something new, such as a program, team, partnership, or referral network
• A track record of quantified results using EHR reports, dashboards, and Excel to track KPIs
• Experience leading therapists, case managers, peer support staff, and APPs
• Familiarity with behavioral health regulatory and accreditation requirements (e.g., CARF, state SUD licensure)
• Experience managing or contributing to budgets, revenue, and cost control
• Natural relationship-builder with community ties
• Comfort with conflict, energy for change and variety, and careful attention to detail
• Prolonged periods of sitting at a desk and working on a computer
• Ability to operate standard office equipment
• Sufficient visual acuity to read and analyze data on screens and in printed reports

Benefits

• Medical, dental, and vision insurance
• Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
• 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities
• Annual CEU support & ongoing paid training
• Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more through EAP
• 401K Match up to 5%
• 100% employer-paid short-term and long-term disability and employer-sponsored life insurance
• SoFi student loan interest rate discount
• Rightway Health Concierge
• 1 year free pet Telehealth through Pawp
• Perkspot Discount Marketplace

About the company

Steadfast Health is funded by Google Ventures (GV) and launched out of Triple Aim Partners. The company aims to deliver hope, healing, and long-term health to those experiencing substance use disorder.