Client Success Coordinator - STEMAI

The role

You will coordinate client approval activities to drive pilot commitment. You will act as the primary point of contact throughout the implementation approval journey.

What you will do

• Coordinate all client approval activities to drive pilot commitment.
• Act as the primary point of contact throughout the implementation approval journey.
• Manage questionnaires, security assessments and due diligence requests.
• Coordinate responses from technical, legal, compliance, commercial and operational teams.
• Track milestones, manage deadlines and proactively resolve blockers.
• Prepare high-quality responses using existing knowledge libraries and previous submissions.
• Maintain and continually improve the central repository of approved responses and documentation.
• Provide regular progress updates to internal stakeholders and escalate risks where required.
• Identify opportunities to streamline approval activity processes and improve the client experience.
• Support successful pilot launches by ensuring approvals are completed accurately and on time.

Required qualifications

• Experience in client success, implementation, project coordination, PMO or programme management.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Confidence working with senior internal and external stakeholders.
• Highly collaborative with a proactive, solutions-focused mindset.

Nice to have

• Experience within AI, healthcare or life sciences is advantageous but not essential.

About the company

STEM AI is transforming how life sciences organisations access insights through AI-powered solutions. STEM Healthcare is part of Inizio, a global advisory partner for health and life sciences.