Business Operations & Workforce Management Analyst, Styling

The role

The Business Operations & Workforce Management Analyst supports the Styling team by developing workforce plans and analyzing operational performance. This person will partner with Styling leadership and Finance to improve productivity and align workforce strategies with business goals.

What you will do

• Develop and maintain workforce capacity models to match Stylist capacity to client demand.
• Identify and resolve roadblocks to productivity based on capacity planning.
• Integrate operational plans into company-wide financial cycles.
• Lead high-impact projects to optimize work output and design KPIs.
• Partner with Finance and leadership to align workforce strategies with company goals.
• Build actionable dashboards and analyses using SQL and BI tools.
• Use AI tools to improve efficiency and outcomes.
• Work with core tools and systems relevant to the role.

Required qualifications

• 5–7+ years of experience in workforce management, capacity planning, or financial/operational strategy.
• Deep expertise with WFM tools (e.g., Playvox, Aspect, Nice, or similar).
• Confidence managing staffing without a workforce platform.
• Advanced data skills in SQL and business intelligence tools.
• Exceptional communicator who can simplify complex concepts for senior audiences.
• Experience leading cross-functional initiatives with proven results.
• Experience utilizing AI tools for analysis and the simplification and automation of tasks.
• Proactive problem-solver who thrives in a fast-paced, remote environment.
• Ability to sit for extended periods of time, use a computer or other office equipment, and communicate effectively (verbal, written).

Nice to have

• Contact center or client-facing operations is a big plus.
• Workforce Management System administration experience
• Experience interfacing with payroll and time-tracking systems
• Lean Six Sigma Certification

Benefits

• Competitive compensation packages
• Comprehensive benefits
• Medical
• Dental
• Vision

About the company

Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI.