Salesforce Administrator

The role

The Salesforce Administrator will support and improve the Strata Salesforce platform. This role involves day-to-day administration, gathering business requirements, and delivering configuration and automation solutions.

What you will do

• Configure and maintain Salesforce functionality including Flow, assignment rules, and page layouts
• Administer the Salesforce user lifecycle including setup, roles, and permission sets
• Respond to user issues, service requests, and change requests
• Support Salesforce upgrades, releases, testing, and change control processes
• Maintain sandbox environments for development, testing, and training
• Create and maintain reports and dashboards
• Maintain system documentation, configuration documentation, and knowledge articles
• Train users on Salesforce functionality and new features
• Build and maintain Salesforce automation using Flow
• Maintain Salesforce data quality and support data management activities

Required qualifications

• 2+ years of hands-on Salesforce administration experience
• Experience administering Salesforce Lightning and building automation using Salesforce Flow
• Experience configuring Salesforce functionality such as fields, page layouts, record types, permission sets, assignment rules, approval processes, reports, and dashboards
• Experience supporting Salesforce users, troubleshooting issues, and managing service and change requests
• Experience gathering business requirements and translating requirements into Salesforce configuration and enhancements
• Experience with user and access administration, data management, sandbox environments, testing, and release/change management processes
• Solid understanding of Salesforce security and sharing concepts
• Experience with or exposure to one or more Salesforce products such as Sales Cloud, Service Cloud, or Experience Cloud
• Ability to examine business processes and implement practical solutions
• Experience supporting integrations or working with Salesforce in an integrated enterprise application environment
• Strong analytical and problem-solving skills
• Strong collaboration, interpersonal, and communication skills

Nice to have

• Salesforce Certified Administrator
• Experience with NetSuite or another ERP system
• Experience with Marketo, Smartsheet, SalesLoft, ZoomInfo, Concur, or Gong
• Experience using AI-assisted tools to improve productivity
• Experience working with Agile and Scrum methodologies

Benefits

• Retirement benefits
• Health and welfare benefits
• Paid time off
• Parental leave
• Life and accident insurance
• Voluntary and well-being benefits

About the company

Strata's culture is driven by people solving problems together through learning, collaboration, and continuous career growth. The company fosters a culture of inclusion, equity and belonging.