Director of Programs & Operations

The role

The Director of Programs & Operations will strengthen and grow social enterprises and provide leadership across multiple programs and community initiatives. This role involves improving business operations, developing revenue models, and leading staff and volunteers.

What you will do

• Evaluate existing social enterprises and develop business plans to improve revenue and efficiency.
• Strengthen MY Community Cafe operations including sales, marketing, and staffing.
• Expand the Climate Justice Lab Thrift Store through sales and inventory management.
• Grow container sales through inventory preparation, pricing, and shipping logistics.
• Develop an event rental business using organization stages and equipment.
• Identify additional revenue opportunities using facilities and resources.
• Hire, supervise, coach, and hold staff, managers, volunteers, interns, and youth leaders accountable.
• Provide leadership and oversight across multiple organizational programs and departments.
• Partner with the CEO to support day-to-day operations and long-term success.
• Monitor business and program performance, budgets, and grant requirements.

Required qualifications

• Five or more years of experience in business development, operations, social enterprise, nonprofit program management, or organizational leadership.
• Demonstrated experience growing revenue, increasing sales or customers, developing new business opportunities, or improving operational and financial performance.
• Experience leading multiple programs, businesses, teams, or departments, including hiring, supervising, developing, and holding staff or volunteers accountable.
• Experience managing budgets, operating expenses, financial performance, grants, compliance, reporting, and performance metrics.
• Strong business judgment, leadership, project management, and problem-solving skills.
• Ability to take initiative, make independent decisions, establish systems, and manage competing priorities.
• Demonstrated business and operational leadership experience.

Nice to have

• Bachelor’s degree in business, nonprofit management, public administration, social services, education, or a related field
• Experience in restaurants, cafés, retail/resale, logistics, distribution, event rentals, or other revenue-generating operations
• Traditional nonprofit or youth development experience

Benefits

• Paid Time Off (PTO)
• Professional development opportunities
• Leadership growth opportunities
• Community impact-driven work
• Collaborative nonprofit team environment

About the company

MY Project USA is a national initiative dedicated to protecting and empowering youth and strengthening families through education, social services, civic engagement, and advocacy. Based in Columbus, Ohio, the organization serves approximately 10,000 individuals each month.