Parts Specialist

The role

You will provide parts and aftermarket support for HVAC equipment. You will handle parts sales, customer orders, and customer inquiries.

What you will do

• Assist customers with product related inquiries and parts identification.
• Identify the right part using model and serial numbers, photos, and manufacturer documentation.
• Process customer orders and purchases with appropriate vendor supply team.
• Quote, enter, and track orders in our ERP system.
• Respond to every customer request with a quote or a status update within 8 business hours.
• Work with manufacturer supply teams on availability, lead times, expediting, and returns.
• Support internal sales team by providing technical support and researching options.
• Secure additional orders through proactive recommendations.
• Assist in vendor sales, inventory, purchasing, pricing, and warranty administration.
• Maintain warehouse inventory accuracy, receive, pick, and ship orders.

Required qualifications

• High school degree or GED
• 3+ years in parts, order management, inside sales, distribution, or customer service
• Excellent customer service and interpersonal skills
• Ability to lift up to 50-Lbs with or without accommodations
• Ability to operate a powered lift
• Accuracy and organization
• Clear, prompt written communication

Nice to have

• HVAC or mechanical experience
• Experience with an ERP or order-entry system; Acumatica is a plus

Benefits

• Medical and dental insurance with ElitAire covering 50% of the cost
• 401(k) with company match
• paid time off
• paid holidays

About the company

ElitAire delivers sales, service, and controls to the commercial and industrial HVAC market across Ohio, Kentucky, and Indiana. ElitAire is part of the Daikin group.