Payments Fraud Investigator

The role

You will investigate high-risk accounts to identify fraudulent merchants, card testing, and account takeovers. You will lead root cause analyses and cross-functional projects to enhance fraud detection and prevention strategies.

What you will do

• Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors.
• Lead root cause analyses to identify gaps in current systems, policies, and strategies.
• Drive cross-functional projects aimed at refining operational processes and tools.
• Investigate, mitigate, and remediate urgent fraud incidents.
• Manage user responses to high-urgency distributed fraud attacks.
• Communicate regular updates during team and organization-wide business reviews.
• Summarize outcomes of complex investigations for executives.
• Deliver clear case determinations to users and partner financial institutions.
• Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives.

Required qualifications

• 3+ years of experience conducting complex investigations.
• 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders.
• Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges.
• Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements.
• User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset.
• Excellent written and verbal communication skills.
• Ability to travel to vendor locations for up to 10% of the year.

Nice to have

• Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud.
• Experience investigating and mitigating card testing and account takeover attacks.
• Experience designing fraud and risk workflows, analyst tooling, and process and procedural workflows.
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations.

About the company

Stripe is a financial infrastructure platform for businesses. Its mission is to increase the GDP of the internet.