Product Manager, Disputes

The role

You will shape the next generation of products to help businesses prevent and resolve disputes. You will define vision and strategy for the Dispute Prevention product area by combining network technologies with Stripe's data and intelligence.

What you will do

• Develop a deep understanding of the payments and disputes landscape.
• Work with businesses, developers, platforms, and partners to uncover unmet needs.
• Develop and communicate a clear product vision, strategy, and roadmap.
• Shape products for businesses of different sizes and business models.
• Partner with engineering and data science to translate data into actionable products.
• Drive product development from ideation through launch and scale.
• Build relationships with payment networks, vendors, and technology partners.
• Own the product's business performance, including P&L, pricing, and commercial terms.
• Collaborate with sales, marketing, partnerships, and go-to-market teams.
• Communicate with internal and external stakeholders about priorities and results.

Required qualifications

• 8+ years of product management experience, ideally in B2B software
• Highly analytical, with a rigorous approach to quantitative and qualitative evidence
• Comfortable digging into data and writing SQL when needed
• Scrappy and resourceful, with experience taking products from zero to one
• Strong commercial and business acumen
• Proven cross-functional leadership, including partnering with B2B sales teams
• Experience shipping Dashboard and API products
• Experience developing pricing and monetization models for B2B products
• Technical fluency to go deep with engineers on APIs, system architecture, and integration trade-offs
• Strong written and verbal communication skills
• An ownership mindset and a high bar for product quality

Nice to have

• Experience building fraud prevention, risk, or banking products
• Experience building developer platforms and working with integration partners

About the company

The Payments Intelligence organization builds the systems that optimize payments across Stripe’s global network. The Disputes team builds products that help businesses prevent, manage, and resolve payment disputes.