Customer Success Manager, Revenue Suite

The role

You will be a trusted advisor to customers to help them maximize value from Stripe's Revenue and Finance Automation product suite. You will manage the post-sales lifecycle, drive retention, and support account expansion through partnership with account teams.

What you will do

• Lead RFA post-sale engagement, retention, and growth of customers
• Support expansion of accounts and drive business outcomes
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT
• Evangelize Stripe customer success stories and processes
• Articulate and drive customer use cases and expansion
• Serve as a trusted payments, billing, tax and invoicing advisor
• Perform business reviews to align on priorities and product roadmap
• Advocate for the customer to internal stakeholders
• Drive overall account health including payments performance and product adoption

Required qualifications

• 6+ years of experience in a client-facing role managing relationships with large, global, and complex organizations
• Payments and/or fintech experience
• Experience with consumption-based SaaS products
• Strong executive presence and presentation skills
• History of success as a consultant, pre-sales, technical account management, or equivalent

Nice to have

• Prior experience working with modern SaaS billing and invoicing systems
• Experience with billing solutions
• Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses

About the company

Stripe is a financial infrastructure platform for businesses. Its mission is to increase the GDP of the internet.