Manager, Payments Performance (Southeast Asia and China Market)

The role

You will lead a team of Payments Performance Strategists covering the Southeast Asia and China region. You will work with Sales and Customer Success teams to optimize costs, conversion, and fraud for users.

What you will do

• Build and lead a team of Payment Performance Strategists across the Southeast Asia and China region
• Develop the long-term vision and strategy for a growing team and scale day-to-day operations
• Coach, mentor, and guide the team in developing its regional narrative and consultative approach
• Develop relationships with regional and global leadership
• Work cross-functionally within Stripe to provide expertise on major strategic initiatives
• Engage directly with the leadership teams of strategic users as an executive sponsor
• Improve the quality of Stripe's payments products through consultation with product and R&D teams
• Increase user acquisition and user retention through direct user engagement, workshops, and trainings
• Accelerate the adoption of payments software and services products
• Elevate Stripe's reputation within the payments community

Required qualifications

• Strong management skills for planning and executing complex cross-functional projects
• 10+ years of experience, with 3-5 years of people management experience, in Business Analytics, Business Operations, Finance & Strategy, Technical Account Management or Payment Strategy at a leading t
• Excellent written and verbal communication in English and Mandarin
• Proven ability to build strong collaborative working relationships with business partners
• Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment
• Proven ability to be a self-starter capable of driving business results
• Energy, enthusiasm, and passion for making customers successful
• Ability to operate and execute in a highly ambiguous and fast-paced environment
• Clear and personable communicator of technical concepts to both technical and non-technical audiences
• Proven ability to operate in a collaborative cross-functional team environment
• Strong analytical and project management skills

Nice to have

• Comprehensive knowledge of card network regulations, industry best practices for fraud management and local payment methods
• Experience with AI tools, SQL, dashboard building, modeling, or reporting
• Experience presenting data driven analyses to senior business leaders

About the company

Stripe is a financial infrastructure platform for businesses. Its mission is to increase the GDP of the internet.