Head of Customer Success Management (China Market)

The role

You will lead and coach a team of Customer Success Managers covering the China Region. You will build and grow relationships with complex users and work directly with executives at existing enterprise customers.

What you will do

• Recruit, train, and lead a team of Customer Success Managers
• Help drive an engagement model focused on high growth accounts in the China region
• Develop both the long-term vision and strategy for the team and drive progress toward key metrics
• Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
• Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Inspire, motivate, and enable individual development to promote career growth of direct reports
• Travel to China to build interactions and relationships with our users

Required qualifications

• 12+ years of customer success management or account management or sales experience
• 3-5 years of people management experience
• Ability to hire, train, and coach a high-performance Customer Success team
• Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
• Excellent written and verbal command of English and Mandarin

Nice to have

• Prior experience at a growth stage Internet/software company
• Payments experience

About the company

Stripe is a financial infrastructure platform for businesses. Its mission is to increase the GDP of the internet.