Payments Fraud Investigator

The role

You will investigate high-risk accounts and identify various forms of fraud. You will conduct deep-dive analyses of merchant accounts and lead cross-functional projects to enhance fraud detection and prevention strategies.

What you will do

• Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors
• Lead root-cause analyses to identify gaps in current systems, policies, and strategies
• Drive cross-functional projects to refine operational processes and tools
• Investigate, mitigate, and remediate urgent fraud incidents
• Manage user responses to high-urgency, distributed fraud attacks
• Communicate regular updates during team and organization-wide business reviews
• Summarize the outcomes of complex investigations for executives
• Deliver clear case determinations to users and partner financial institutions
• Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives

Required qualifications

• 5+ years of experience conducting complex investigations
• 3+ year of experience leading risk-related projects and initiatives and collaborating effectively with cross-functional stakeholders
• Demonstrated ability to leverage data to propose solutions to both tactical and strategic challenges
• A proactive approach to challenging the status quo
• A user-centric perspective balanced with a pragmatic and solutions-oriented mindset
• Ability to travel to vendor locations for up to 10% of the year

Nice to have

• Experience mitigating digital or card-not-present fraud in payments, e-commerce, social media, or fintech
• Experience investigating and mitigating card-testing and account-takeover attacks
• Experience designing fraud and risk workflows, analyst tooling, processes, and procedures
• Strong proficiency in using SQL to analyze data, generate insights, and create dashboards and visualizations

About the company

Stripe is a financial infrastructure platform for businesses. Its mission is to increase the GDP of the internet.