Commercial Credit Operations Manager

The role

You will lead and develop a team of credit operations analysts and set a strategic vision for scalable operations. You will translate product strategies into operational capabilities and partner with various teams to launch programs and implement AI-enabled automation.

What you will do

• Lead, motivate, and develop a high-performing Credit Operations team
• Assess team capability needs and partner on hiring and workforce planning
• Set priorities in alignment with Credit strategy
• Evolve Credit Operations systems, processes, and operating model
• Support new and existing Stripe products by assessing credit and operational impacts
• Partner with Risk leadership and cross-functional stakeholders
• Use AI-enabled tools to test and implement automation
• Define and manage operating metrics and service-level agreements
• Oversee credit-related vendor performance

Required qualifications

• 10-15 years of work experience in commercial credit underwriting
• 3-5 years of experience leading credit risk or underwriting teams in a fast-paced, high-growth environment
• Experience in financial risk modeling or cash-flow forecasting
• Proven track record of building, leading, and developing high-performing teams
• Strong strategic thinking and problem-solving skills
• Excellent communication and stakeholder-management skills
• Demonstrated experience designing, launching, and scaling programs, products, or operational capabilities
• Experience using AI-enabled tools and partnering with technical and operational stakeholders to implement automation

Nice to have

• Experience supporting credit-related product launches
• Strong knowledge of accounting principles and experience evaluating financial statements and business models
• Experience analyzing data and creating dashboards using SQL
• Experience partnering with engineering teams to develop or improve investigative and decisioning tools
• Bachelor’s degree in a relevant field
• Advanced degree or certification

About the company

Stripe is a financial infrastructure platform for businesses. Its mission is to increase the GDP of the internet.