Customer Success Manager, Revenue Suite

The role

The Customer Success Manager manages a book of enterprise customers. You will deliver workshops, business reviews, and payments insights to help users grow their business.

What you will do

• Partner with account executives and technical account managers to support post-sale engagements
• Manage a book of customers to drive account health, product adoption, and renewals
• Serve as a payments and product advisor by delivering performance and industry insights
• Perform business reviews to align on user priorities and share the product roadmap
• Advocate for the customer to internal stakeholders like Product Management and Engineering
• Support book expansion by identifying and surfacing opportunities

Required qualifications

• 4+ years of experience in a client-facing role ideally in enterprise relationship management
• Strong business sense and understanding of underlying drivers and strategy of users' businesses
• Track record of leading technical conversations and persuading others to take action
• Strong problem-solving skills

Nice to have

• Excellent operating rigor including organizational and time management skills
• Strong executive presence and presentation skills
• History of success as a consultant, pre-sales, technical account manager, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects or programs

About the company

Stripe is a financial infrastructure platform for businesses. Its mission is to increase the GDP of the internet.