Head of Renewals, EMEA & APAC

The role

You will lead a distributed team of Renewals Specialists across EMEA and APAC. You will set renewal strategies, build proactive renewal motions, and partner with Sales and Customer Success leaders to drive retention and growth.

What you will do

• Set and execute the EMEA and APAC renewals strategy.
• Build a proactive renewal motion with Sales and Customer Success.
• Build trusted partnerships across account executives and sales leaders.
• Establish a regional operating cadence for forecasting, risk inspection, and deal strategy.
• Design team coverage and capacity plans.
• Recruit, coach, and develop a high-performing team of Renewals Specialists.
• Provide strategic guidance on complex renewals and serve as an executive sponsor.
• Scale shared playbooks, systems, and AI-enabled workflows.
• Surface recurring customer and commercial insights to inform improvements.

Required qualifications

• 10+ years of experience in renewals, customer success, account management, or technology sales, including 5+ years of people leadership.
• Experience leading geographically distributed commercial teams across multiple markets and cultures.
• Demonstrated success leading complex renewal or existing-customer negotiations.
• Proven ability to build trusted partnerships with senior Sales and Customer Success leaders in a matrixed organization.
• Experience building proactive renewal engagement models.
• Strong analytical and operational judgment, including renewal forecasting and performance inspection.
• Experience designing and scaling team coverage, capacity plans, and repeatable operating processes in a high-growth technology environment.
• Demonstrated ability to recruit, develop, coach, and retain high-performing teams.
• Ability to translate long-term strategy into clear priorities and measurable execution while operating through ambiguity.
• Strong executive communication skills.

Nice to have

• Experience leading a dedicated renewals organization.
• Experience working across both EMEA and APAC.
• Familiarity with payments, financial infrastructure, or consumption-based commercial models.
• Experience applying automation and AI to improve commercial workflows.

About the company

Stripe is a financial infrastructure platform for businesses. Its mission is to increase the GDP of the internet.