Sr. Digital Product Manager

The role

The Senior Digital Product Manager will own telephony and video visit solutions, including voice, contact center, and video visit platforms. This person will partner with engineers, clinicians, and operators to deliver tech-enabled solutions that optimize clinical workflows and enhance the patient experience.

What you will do

• Own day-to-day functions of the telephony and video visits product value stream.
• Execute on the product vision and roadmap.
• Partner with Product, Clinical and Operational leadership to define vision, KPIs, and outcomes.
• Execute day-to-day product discovery and serve as the voice of the customer.
• Collaborate with Engineering, Data Science, and Analytics within an Agile SDLC.
• Manage relationships with telephony and video visit vendors and platform partners.
• Understand market and competitive dynamics of telehealth, cloud telephony, and value-based care models.
• Contribute to continuous improvement of Digital Product team best practices.

Required qualifications

• Bachelor's degree in a relevant field.
• 5+ years experience in a product management role.
• 4+ years experience at either a healthcare delivery organization or working on a technology product in an agile environment.
• Experience leading digital patient experience initiatives (voice, video, mobile/web/omnichannel).
• Experience with telephony and contact center platforms (e.g., CCaaS, IVR, call routing) and/or telehealth and video visit platforms.

Nice to have

• Proven understanding of digital health ecosystems, clinical workflow technology, and healthcare data interoperability.
• Proven track record in healthcare technology, ideally with value-based care, population health, or digital health platforms.
• Familiarity with regulations affecting telephony and virtual care (e.g., HIPAA, state telehealth requirements).

Benefits

• Medical, dental, and vision insurance
• Employee assistance programs
• Employer-paid and voluntary life and disability insurance
• Health and flexible spending accounts
• 401k with employer match
• Financial wellness resources
• Paid holidays, vacation time, and sick time
• Paid birthgiving, bonding, sabbatical, and living donor leaves
• Family forming services through Maven Maternity at no cost
• Physical wellness perks
• Mental health support
• Annual professional development stipend

Before you apply

• Strive Health is unable to provide work visa sponsorship.

About the company

Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.