Associate, Enrollment (Mon-Thurs + Sat: 10:30a-7p) - Central Time Zone

The role

The Enrollment Associate educates patients about eligible healthcare services and schedules them with the provider team. This high call volume remote contact center position uses inbound and outbound calls to support patient growth initiatives.

What you will do

• Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits.
• Understands patient requirements, leading with empathy for individual healthcare needs.
• Asks the right questions to gain trust and a thorough understanding of individual patient needs.
• Discovers and acts on opportunities to provide the patient value.
• Nimbly addresses inquiries and overcome objections.
• Collects sensitive patient information to assist care teams.
• Establishes empathetic connections with patients.
• Supports patient growth initiatives through inbound and outbound calls.

Required qualifications

• 2+ years’ of combined education, experience, or certification related to patient enrollment.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Ability to travel and be onsite to meet business needs.
• Ability to work 10:30am – 7pm Central.

Nice to have

• 2+ years’ experience as a high-performing enrollment associate, whether in-person or within a contact center.
• 2+ years’ demonstrated experience in building quality connections with patients, leading with empathy and mindful questions.
• 2+ years’ operating with Customer Relationships Management (CRM) systems to document well written and considerate notes.

Benefits

• Medical, dental, and vision insurance
• Employee assistance programs
• Employer-paid and voluntary life and disability insurance
• Health and flexible spending accounts
• Performance-based bonus program
• 401k with employer match
• Financial wellness resources
• Paid holidays, vacation time, and sick time
• Paid birthgiving, bonding, sabbatical, and living donor leaves
• Family forming services through Maven Maternity at no cost
• Physical wellness perks
• Mental health support

Before you apply

• Strive Health is unable to provide work visa sponsorship.

About the company

Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.