Patient Navigator

The role

The Patient Navigator supports the care team by keeping patients engaged with a care program for kidney conditions. This role involves outbound phone calling and face-to-face outreach to educate and enroll patients.

What you will do

• Proactively outreach to current and prospective patients through face-to-face activities and outbound phone calling
• Build trusting, long-term relationships with patients
• Meet or exceed daily outreach expectations for calls, connections, and enrollments
• Present as an educational and empathetic resource about the care model
• Build internal relationships to escalate patient support needs
• Conduct face-to-face patient outreach including home door knocking and clinic visits
• Meet with partner nephrologists and practice staff to build credibility
• Maintain up-to-date client information in Salesforce CRM
• Maintain long-term relationships with patients to support retention and satisfaction
• Support the development of established external partner relationships

Required qualifications

• High School Diploma
• 4+ years experience working with customers or patients in a professional setting
• Experience with promoting and selling services to end users
• Experience in customer service, sales or a similar customer facing role
• Proficient PC skills
• Business travel required up to 80%, some overnights
• Driver’s license and working vehicle required for home visits and travel within 100 miles of designated territory
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
• Ability to travel and be on-site to meet business needs

Nice to have

• Bachelor’s Degree
• Experience with promoting and selling primary care or other healthcare related services to high needs populations
• Experience in healthcare, specifically educating patients on care models or insurance plans
• Community health experience
• Empathy for the burden of kidney disease

Benefits

• Medical, dental, and vision insurance
• Employee assistance programs
• Employer-paid and voluntary life and disability insurance
• Health and flexible spending accounts
• 401k with employer match
• Financial wellness resources
• Paid holidays, vacation time, and sick time
• Paid birthgiving, bonding, sabbatical, and living donor leaves
• Family forming services through Maven Maternity at no cost
• Physical wellness perks
• Mental health support
• Annual professional development stipend

Before you apply

• Strive Health is unable to provide work visa sponsorship

About the company

Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.