Senior Product Manager - Seller Experience

The role

You will lead the Seller Experience, Post-Purchase organization by managing the strategy and execution of the end-to-end seller experience. You will build products to drive trustworthy experiences and develop AI/Automation capabilities to improve seller experiences and operations.

What you will do

• Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap
• Reduce seller friction via proactive policy communications, in-product guidance, and self-serve workflows
• Design, automate, and evolve policy architecture
• Refine and build incentive mechanisms for sellers
• Increase enforcement effectiveness by improving issue detection and collections flows
• Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal
• Measure and analyze end-to-end customer experience and policy funnels
• Champion a culture that moves fast responsibly
• Assist with building and developing a more mature seller experience organization

Required qualifications

• 6+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems
• Shipped scaled, enterprise products, with highly technical foundational, platform-like services
• Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience
• Able to break down complex systems into understandable components
• Excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops
• Strong analytical chops
• Comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau

Benefits

• Accelerated Growth Environment
• Top Tier Compensation Package
• Competitive base, equity, and upside
• Unlimited Flex Time Off
• 401k
• Premium Health, Vision, and Dental Insurance options
• Paid time off
• Paid parental leave

About the company

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, its international platform, it services customers in 195 countries.