Strategy & Operations Associate - Global Customer Success

The role

You will solve operational and strategic problems by turning data into decisions. You will work across Customer Success, Product, Data, and Technology to improve customer experience and global team operations.

What you will do

• Connect data on customer outcomes, service quality, productivity, staffing, and training.
• Develop forecasts and capacity models for headcount, schedules, budgets, and partner support.
• Study customer interactions and operational results to identify improvement opportunities.
• Prototype ways to use AI and automation to reduce manual reporting and evaluate interactions.
• Define problems, test data, recommend paths, and follow through on implementation for ambiguous projects.
• Establish practical metrics, definitions, dashboards, and review routines.

Required qualifications

• 2–5 years of experience solving operational or strategic problems.
• Strong SQL and spreadsheet skills.
• Experience building dashboards or other tools to help people make decisions.
• Ability to work with imperfect data and make sound recommendations.
• Curiosity about AI and automation with experience using these tools to improve processes.
• Clear communication and ability to move work forward across teams.

Nice to have

• Backgrounds in business operations, analytics, consulting, or customer operations

Benefits

• Competitive base, equity, and upside
• Unlimited Flex Time Off
• 401k
• Premium Health, Vision, and Dental Insurance options
• Paid time off
• Paid parental leave

About the company

StubHub is a marketplace to buy and sell tickets to live events. Through StubHub and viagogo, they service customers in 195 countries.