Fulfillment Operations Agent

The role

You will investigate and troubleshoot ticket delivery and mobile transfer issues across multiple systems. You will manage queue-based workflows to ensure buyers receive the correct tickets for their events.

What you will do

• Investigate and troubleshoot ticket delivery and mobile transfer issues across multiple systems and workflows.
• Identify where fulfillment failures are occurring and work through potential solutions.
• Manage queue-based work and prioritize time-sensitive cases.
• Learn and navigate StubHub-specific tools and processes.
• Manage incoming mobile transfers across external ticketing platforms.
• Investigate orders to ensure the correct tickets are transferred to the correct buyer.
• Recognize recurring issues and trends and provide feedback.
• Partner with frontline Customer Service and other internal teams to resolve complex issues.
• Work independently to troubleshoot issues and recognize when to escalate.
• Communicate with customers primarily through email and occasional outbound phone calls.

Required qualifications

• High School Diploma or equivalent
• Experience managing multiple priorities or a queue of time-sensitive work
• Comfort learning new technology, systems, and processes quickly
• Proficiency with Microsoft Office, particularly Excel
• Ability to handle confidential information appropriately
• Ability to adapt to changing priorities and handle multiple tasks with short turnaround times

Nice to have

• Experience troubleshooting issues, investigating cases, or working across multiple systems in a fast-paced operations, technical support, marketplace, e-commerce, or similar environment
• Experience with ticketing or mobile transfer platforms

Benefits

• Accelerated Growth Environment
• Top Tier Compensation Package
• Paid Time Off
• 401(k)
• Premium Health, Vision, and Dental Insurance options
• Paid parental leave

About the company

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, they service customers in 195 countries.