Director of Product - Marketplace Policy

The role

You will own the strategy for making high-stakes marketplace decisions at scale. You will establish frameworks, systems, metrics, and governance to balance buyer experience, seller experience, growth, risk, and financial performance.

What you will do

• Define the long-term strategy and prioritized roadmap for Marketplace Policy
• Establish principles and decision frameworks for balancing marketplace outcomes
• Define metrics and success criteria for policy decisions and system performance
• Build alignment among senior leaders regarding marketplace risk
• Own the system-level product architecture for risk and policy systems
• Partner with Engineering and Data Science to develop machine learning capabilities
• Design systems that improve as new data and behaviors become available
• Create responsive levers for executive leadership to adjust risk exposure
• Develop early-warning mechanisms and monitoring for emerging risks
• Lead the policy response to large or high-risk events

Required qualifications

• 10+ years of experience across product management, marketplace strategy, risk, trust and safety, fintech, fraud, payments, operations technology, decision science, or another systems-intensive environ
• Personally owned a high-stakes risk, policy, or decisioning system
• Demonstrated success designing or scaling decision systems
• Exceptional analytical and economic judgment
• Strong product and systems thinking
• Deep fluency with data and quantitative decision-making
• Experience making consequential decisions in ambiguous environments
• Proven ability to communicate contested recommendations to senior executives
• Strong commercial and financial judgment
• Experience working across Product, Engineering, Data Science, Operations, Finance, Legal, Compliance, and commercial teams
• Ability to move between long-term strategy and detailed work

Benefits

• Accelerated Growth Environment
• Top Tier Compensation Package
• Competitive base, equity, and upside
• Unlimited Flex Time Off
• 401k
• Premium Health, Vision, and Dental Insurance options
• Paid time off
• Paid parental leave

About the company

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, its international platform, it services customers in 195 countries.