Marketing Operations Associate, Direct Marketing

The role

You will own the planning, prioritization, and execution of high-impact email and push campaigns across sports, music, theater, and comedy. You will also identify opportunities to streamline workflows and develop automation tools with Product, Data, and Engineering teams.

What you will do

• Own end-to-end execution of email and push campaigns.
• Manage the marketing calendar and balance planned campaigns with real-time opportunities.
• Identify and prioritize campaign opportunities using event signals and business impact.
• Partner with cross-functional stakeholders to coordinate campaign requests.
• Improve campaign workflows, templates, QA processes, and documentation.
• Collaborate with Product, Data, and Engineering to develop scalable tooling and automation.
• Monitor campaign performance and identify opportunities to improve targeting and execution.
• Propose and execute experiments to improve campaign effectiveness.

Required qualifications

• 3+ years of experience in marketing operations, campaign management, program management, or a related field.
• Experience managing complex campaign calendars, operational workflows, or cross-functional programs in fast-paced environments.
• Strong project management skills.
• Exceptional attention to detail and operational rigor.
• Strong prioritization and analytical judgment.
• Comfort navigating ambiguity and responding to time-sensitive opportunities.
• Clear communication skills and a collaborative approach.
• Strong sense of ownership and bias for action.
• Comfort working with performance data and using metrics to inform decisions.

Nice to have

• Experience executing email, push, SMS, or other CRM campaigns.
• Background in consumer marketplaces, ecommerce, ticketing, entertainment, or other high-velocity consumer businesses.
• Familiarity with audience segmentation, personalization, A/B testing, and campaign performance measurement.
• Experience improving campaign workflows through automation, tooling, or process design.
• Working knowledge of SQL or analytics tools.

Benefits

• Competitive base, equity, and upside
• Unlimited Flex Time Off
• 401k
• Premium Health, Vision, and Dental Insurance option
• Paid parental leave

About the company

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, the platform services customers in 195 countries.