Staff Product Manager - Personalization

The role

You will own the product strategy and roadmap for shared ranking, fan understanding, and predictive capabilities. You will partner with Search, Discovery, and CRM teams to drive personalization across the consumer product. The role focuses on increasing repeat purchase, frequency, and lifetime value through machine learning-powered experiences.

What you will do

• Own the personalization strategy and multi-year plan for ranking, taste modeling, and prediction.
• Define product principles for personalized experiences.
• Design a single personalization system to serve search, discovery, and CRM flows.
• Manage the taste and intent model as a product.
• Partner with surface teams to design experiments and measure incremental impact.
• Lead technical conversations regarding models, features, and pipelines.
• Drive adoption of shared capabilities across other product teams.
• Communicate strategy and results to executives and non-technical audiences.
• Mentor other PMs on experiment design and data-informed prioritization.

Required qualifications

• 8+ years in product management on consumer web or native mobile products.
• At least 3 years owning recommendations, ranking or personalization systems.
• Experience shipping ML-powered experiences at consumer scale.
• Experience moving repeat purchase, retention or frequency in a consumer business.
• Track record of using holdouts and experiments to isolate incremental effect.
• Working knowledge of recommendation and ranking systems, user modeling and data infrastructure.
• Excellent written and verbal communication.
• Ability to handle ambiguity and run several workstreams across teams.

Nice to have

• Prior ownership of a platform or shared system with internal customers.
• Experience in live events, ticketing, travel, marketplaces or other commerce with time-limited inventory.
• Familiarity with lifecycle prediction, purchase propensity, retention risk or incremental response modeling.

Benefits

• Accelerated Growth Environment
• Top Tier Compensation Package
• Unlimited Flex Time Off
• 401k
• Premium Health, Vision, and Dental Insurance options
• Paid parental leave

About the company

StubHub is a leading marketplace to buy and sell tickets to live events globally. The company aims to provide a safe and convenient way to offer tickets to millions of fans.