YouTube Community Specialist - Online Education

The role

You will support YouTube community engagement strategy by building conversations and responding to viewer questions. You will share educational information across handled YouTube channels to help audiences discover Study.com resources.

What you will do

• Participate in relevant YouTube discussions by sharing helpful insights and asking thoughtful questions.
• Respond to viewer questions, feedback, and existing comment threads.
• Follow weekly video priorities and communication guidelines established by the Channel Manager.
• Identify recurring viewer questions, emerging discussion topics, and audience concerns.
• Flag promotional/competitor mentions, misinformation, sensitive discussions, and potentially inappropriate comments.
• Follow YouTube's Community Guidelines and company policies.

Required qualifications

• Strong written English communication skills.
• Familiarity with YouTube's community features, comment sections, and general platform practices.
• Experience in social media engagement and online community management.
• Ability to communicate educational topics in an approachable and easy-to-understand manner.
• Familiarity with, or willingness to learn, U.S. degree-transfer topics, including CLEP, DSST, credit-by-exam, competency-based education programs, and TOEFL test preparation.
• High attention to detail and the ability to follow engagement schedules, content guidelines, and brand messaging standards.
• Comfortable working independently in a remote environment with asynchronous communication and activity reporting.
• Good judgment when handling sensitive conversations, negative feedback, and questions requiring escalation.
• Ability to represent a brand accurately and professionally without misrepresenting company policies, accreditation, or educational outcomes.

Nice to have

• prior social/community account management

Benefits

• Reliable Payments: You'll receive payments twice a month and automated invoicing for your work.
• Remote Work: This is a fully online contracted work-from-home opportunity.
• Flexibility: Work when you want, where you want, and select projects that most interest you.
• Support: Our supportive staff is available answer your questions and help you get up and running.

Before you apply

• Complete the application and submit with your resume.
• Applications are approved and contracts sent on Wednesdays.
• Submit the contract within the 5-day signing window.

About the company

Study.com is the leading educational website with lessons, courses and practice for students, teachers, and adult learners. The mission of Study.com is to make education accessible.