Team Lead Account Manager - German Market

The role

You will lead a team of Account Managers dedicated to driving retention and revenue growth within a portfolio of small merchants. You will develop scalable account management practices to improve merchant retention, product adoption and net revenue contribution.

What you will do

• Lead, mentor and develop a team of Account Managers
• Conduct regular call coaching sessions
• Hold regular 1:1s with team members
• Drive team performance against net revenue growth, retention and upselling KPIs
• Monitor portfolio performance and identify opportunities to improve merchant engagement
• Implement structured engagement cadences
• Support Account Managers in developing strong commercial conversations
• Ensure balanced workload management across the team
• Identify skill gaps and implement targeted coaching and enablement initiatives
• Collaborate with Sales, Customer Support, and Product teams

Required qualifications

• 4 to 6 years of experience in managing large accounts
• Strong leadership experience, managing high-performance teams
• Strong sales and upselling capabilities
• Excellent verbal and written communication skills in English
• Data-driven mindset with experience in monitoring KPIs and portfolio performance

Nice to have

• German is a plus!

Benefits

• Restaurant tickets (Edenred)
• Dedicated annual L&D budget of €2000
• 30 Days Sabbatical after completing 3 years of employment
• Referral Bonus

About the company

SumUp is a global FinTech company that builds tools to help small business owners run their businesses. Their diverse teams work across Europe, South America, and the United States.