Chief Operating Officer (PCF-42) - SumUp Limited

The role

The Chief Operating Officer will take overall accountability for the firm's internal operations. You will work with the SumUp executive team to ensure governance, resilience, and regulatory standards match the scale of the business.

What you will do

• Set and deliver SumUp Limited's operational strategy in partnership with the senior leadership team
• Own the firm's outsourcing strategy, including governance, oversight, risk assessment, and the outsourcing register
• Maintain regulatory accountability documents, including the Statement of Responsibilities and the Management Responsibility Map under SEAR
• Act as a senior point of contact for the Central Bank of Ireland, supporting inspections and regulatory engagement
• Own operational resilience, business continuity, and wind down planning, including testing and incident response
• Provide regular operational reporting to the CEO, board, and Central Bank of Ireland on performance, risk, and compliance

Required qualifications

• Significant senior leadership experience in an operations role within a Central Bank of Ireland regulated financial services firm or e-money institution
• Strong working knowledge of the Individual Accountability Framework, SEAR, and Fitness and Probity requirements, gained through holding or supporting a PCF role
• Track record of managing large, complex operational organisations across multiple markets
• Experience owning outsourcing governance, operational resilience frameworks, and regulatory compliance programmes
• Ability to deliver operational transformation and efficiency at scale while managing regulator relationships credibly and transparently

Benefits

• Enrolment onto our VSOP programme
• Dedicated annual L&D budget of €2000
• 25 days paid leave, plus bank holidays and special leaves
• Health insurance for you and your family
• Subsidised gym membership
• Bike-to-Work or TaxSaver Commuter Ticket scheme
• Retirement savings match up to 5%
• 1-month sabbatical after 3 years of service
• Referral Bonus

About the company

SumUp is on a mission to empower small businesses across the globe by providing simple and affordable tools. Over 4 million businesses in 37 markets rely on SumUp as their financial partner.