Junior Credit Management Analyst w/ Italian

The role

You will be the dedicated point of contact for the Italian market to resolve overdue payments and keep customer accounts on track. You will contact merchants to collect payments and collaborate with internal teams and external debt collection agencies.

What you will do

• Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements
• Respond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams
• Manage cases in the Finance Salesforce queue in line with agreed service levels
• Process cancellation requests and other administrative account changes accurately and on time
• Collaborate with external debt collection agencies on more complex cases
• Read and interpret financial information across SumUp's platforms, primarily Salesforce

Required qualifications

• Fluency in Italian at native or near native level
• Good working level of English
• Experience in a customer facing role that involved negotiation, sales conversations or payment collection
• Comfort working with Excel and financial or administrative data
• Strong written and verbal communication skills

Nice to have

• experience with Salesforce
• experience with Tableau
• additional fluency in Spanish, French or German

Benefits

• Opportunity to work with a truly global, multicultural team
• Dedicated annual L&D budget of €2000
• 22 days of annual paid leave
• 32 hours of Ex Festivita (Personal Hours)
• public holidays and special leave days
• corporate pension contributions
• access to mental health Employee Assistance Programme
• 1 month sabbatical after 3 years of service
• Referral Bonus

About the company

SumUp is on a mission to empower small businesses across the globe by providing simple and affordable tools. Over 4 million businesses in 37 markets rely on SumUp as their financial partner.