Senior Product Manager - Consumer Lifecycle

The role

You will own the consumer onboarding funnel end to end, from signup to habitual use. You will improve conversion at every stage by identifying and shipping product improvements.

What you will do

• Own the consumer onboarding funnel end to end: signup, identity verification (KYC), first funding, first transaction and habitual use
• Identify and ship product improvements at the biggest drop-off points
• Balance fraud and verification controls with a smooth, user-friendly product experience
• Run discovery, experimentation and iteration cycles against activation targets
• Report progress to consumer leadership

Required qualifications

• Experience leading a consumer product area with clear commercial and KPI accountability
• Strong track record of prioritising effectively across competing demands from multiple teams and stakeholders
• Experience driving engagement or retention within a consumer-facing mobile app used at scale
• Comfort balancing risk or compliance requirements against a smooth, user-friendly product experience
• Ability to build strong relationships across engineering, design, data and marketing
• Ability to communicate progress clearly to leadership

Benefits

• Virtual Stock Option programme
• 28 days of paid leave, plus bank holidays and special leaves
• Dedicated annual L&D budget
• Private health insurance, including optical and dental
• Salary-sacrifice commuter benefits via Gogeta
• Retirement scheme (SumUp matches 7% when you contribute 5%)
• Life insurance from MetLife for 2× your salary
• 1-month sabbatical after 3 years of service
• Referral Bonus

Before you apply

• This role does not support Visa sponsorship
• Candidates must have the right to work in the UK

About the company

SumUp is on a mission to empower small businesses across the globe by providing simple and affordable tools. Over 4 million businesses in 38 markets rely on SumUp as their financial partner.