Merchant Security Expert with Dutch and English

The role

You will support Dutch-speaking merchants with security and fraud-related questions via phone and email. You will investigate suspicious activity and work with engineering and other departments to resolve complex cases.

What you will do

• Support Dutch-speaking merchants with security and fraud-related questions, mainly by phone and email
• Investigate suspicious activity and follow up with merchants to resolve concerns quickly
• Spot patterns in merchant cases and flag process improvements
• Work closely with the engineering team and other departments to resolve more complex cases
• Help cover different shifts, including evenings and weekends

Required qualifications

• Fluency in Dutch and strong English skills, written and spoken
• Comfort explaining technical or sensitive information clearly and calmly
• Strong attention to detail
• Resilience when handling difficult conversations

Nice to have

• Experience in customer support or operations

Benefits

• 25 days paid leave, increasing with tenure
• Paid vacation for certain occasions
• Paid 1 month Sabbatical vacation after 3 years
• Individual learning budget
• 10 days educational leave
• Monthly digital food vouchers
• Monthly budget for a wide choice of benefits and discounts
• Additional health insurance
• Life insurance
• Co-sponsored Multisport card
• Funded therapy and coaching sessions with licensed psychotherapists
• Child birth/adoption bonus

Before you apply

• Submit your resume directly

About the company

SumUp creates financial solutions to help small business owners succeed. Their teams work across Europe, South America, and the United States with a founder's mentality.