Community Stewards Lead

The role

The Community Stewards Lead will build and lead the stewardship program for the Chicago.com digital platform. This person will manage, coach, and motivate a cohort of Community Stewards to support neighborhood engagement and community building.

What you will do

• Recruit, onboard, and manage Community Stewards
• Build the steward training and support program
• Develop a stewardship playbook and practical resources
• Coach stewards on neighborhood strategy and community building
• Drive community performance and learning through data
• Build feedback loops between stewards and product, marketing, and editorial teams
• Prepare the stewardship model for expansion

Required qualifications

• Experience managing, coaching, or developing people
• Experience building or operating community programs, membership programs, ambassador networks, or field organizations
• Strong facilitation and training skills
• Experience developing playbooks, documentation, training programs, workflows, or other systems
• Strong understanding of online community management
• Experience using quantitative and qualitative information to assess performance
• Ability to coach individuals toward clear goals
• Strong cross-functional collaboration skills
• Comfort working in an early-stage environment
• Strong judgment

Nice to have

• Familiarity with Chicago's neighborhoods, civic ecosystem, and community organizations

Benefits

• medical
• dental
• vision
• vacation
• holidays
• life insurance
• disability coverage
• retirement savings
• commuter benefits plan

About the company

Chicago Public Media is a large local nonprofit news organization and home to WBEZ 91.5FM, the Chicago Sun-Times, and Vocalo. It is a 100% community-funded newsroom.