Retail Store Supervisor

The role

The Retail Store Supervisor supports day-to-day dispensary operations in accordance with state law and company standards. This person will direct staff workflow, perform opening and closing procedures, and manage customer escalations.

What you will do

• Perform store opening and closing procedures including register preparation and inventory reconciliation.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors.
• Provide real-time coaching and feedback for performance concerns.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with company policies, state and local laws.
• Manage escalated customer concerns and respond to complex product questions.
• Investigate cash, POS or product discrepancies.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals.
• Maintain inventory of marketing assets.

Required qualifications

• High School Diploma or equivalent
• 3 - 5 years’ experience in customer service
• 1+ year experience leading or mentoring a team
• Excellent customer service skills
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Excellent communication, interpersonal, and persuasive skills

Nice to have

• cannabis experience

Benefits

• major medical, dental and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• life insurance and AD&D
• paid holidays
• paid time off
• annual discretionary bonuses
• stock options
• employee discount program

Before you apply

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position
• Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship

About the company

Cresco Labs is a vertically integrated, multistate operator in the cannabis industry. Their Sunnyside dispensaries provide a place to shop for anyone on their cannabis journey.