Retail Store Supervisor

The role

The Retail Store Supervisor supports day-to-day dispensary operations in accordance with state law and company standards. This person will direct staff workflow, perform opening and closing procedures, and manage customer escalations.

What you will do

• Perform store opening and closing procedures.
• Facilitate training and onboarding of staff.
• Provide real-time coaching and feedback for performance.
• Direct team workflow by creating rosters and delegating responsibilities.
• Ensure team accountability to compliance with laws and policies.
• Manage escalated customer concerns.
• Investigate cash, POS, or product discrepancies.
• Troubleshoot technical issues in POS system.
• Verify inventory counts and cash deposit totals.
• Maintain inventory of marketing assets.

Required qualifications

• High School Diploma or equivalent
• 3 - 5 years’ experience in customer service
• 1+ year experience leading or mentoring a team
• Excellent customer service skills
• Ability to learn and apply technical and product-related information
• Excellent communication, interpersonal, and persuasive skills
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
• Ability to walk or stand for extended periods of time

Nice to have

• cannabis experience

Benefits

• major medical, dental and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• life insurance and AD&D
• paid holidays
• paid time off
• annual discretionary bonuses
• stock options
• employee discount program

Before you apply

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship

About the company

Cresco Labs is a vertically integrated, multistate operator in the cannabis industry. Their Sunnyside dispensaries provide a place to shop for anyone on their cannabis journey.