Lead Retail Sales Associate

The role

The Lead Wellness Advisor advises customers on selecting cannabis products and acts as a company ambassador. This role involves leading a team, assisting with onboarding and training, and ensuring state and company compliance.

What you will do

• Assist Wellness Advisors in customer consultations and handling complaints.
• Assist customers in product selection through education.
• Apply selling and cross-selling techniques.
• Verify proper documentation and ID for customers.
• Verify accuracy of orders and perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the Point of Sale system.
• Investigate cash, POS or product discrepancies.
• Troubleshoot technical issues or glitches in POS system.
• Maintain accurate records of dispensary activities.

Required qualifications

• High School Diploma or equivalent.
• 1-2 years’ experience in customer service.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Ability to learn and apply technical and product-related information.
• Ability to learn and understand cannabinoids and how they interact with the human body.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Nice to have

• cannabis experience preferred

Benefits

• major medical, dental and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• life insurance and AD&D
• paid holidays
• paid time off
• annual discretionary bonuses
• stock options
• employee discount program

Before you apply

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role
• Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship

About the company

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Their owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop.