Retail Store Supervisor

The role

The Retail Store Supervisor supports day-to-day dispensary operations in accordance with state law and company standards. This person will direct staff workflow, perform opening and closing procedures, and manage customer escalations.

What you will do

• Perform store opening and closing procedures including register preparation and inventory reconciliation.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors.
• Provide real-time coaching and feedback for performance concerns.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with company policies, state and local laws.
• Manage escalated customer concerns and respond to complex product questions.
• Investigate cash, POS or product discrepancies.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals.
• Maintain inventory of marketing assets.

Required qualifications

• High School Diploma or equivalent
• 3 - 5 years’ experience in customer service
• 1+ year experience leading or mentoring a team
• Excellent customer service skills
• Ability to learn and apply technical and product-related information in a professional consultative manner
• Excellent communication, interpersonal, and persuasive skills

Nice to have

• cannabis experience

Benefits

• major medical, dental and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• life insurance and AD&D
• paid holidays
• paid time off
• annual discretionary bonuses
• stock options
• employee discount program

Before you apply

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position
• Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship

About the company

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Their owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop.