Lead Retail Sales Associate

The role

The Lead Wellness Advisor advises customers on selecting cannabis products and acts as a company ambassador. This role involves leading a team, assisting with onboarding and training, and ensuring state and company compliance.

What you will do

• Assist Wellness Advisors in customer consultations and handling complaints.
• Assist customers in product selection through education.
• Apply selling and cross-selling techniques.
• Verify proper documentation and ID for customers.
• Verify accuracy of orders and perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the Point of Sale system.
• Investigate cash, POS or product discrepancies.
• Maintain accurate records of dispensary activities.
• Perform routine inventory counts and organize stock.

Required qualifications

• High School Diploma or equivalent.
• 1-2 years experience in customer service.
• Flexibility to work shifts including opening, closing, weekends, and holidays.
• Excellent customer service skills.
• Ability to learn and apply technical and product-related information.
• Ability to learn and understand cannabinoids and their interaction with the human body.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Nice to have

• cannabis experience

Benefits

• major medical, dental and vision insurance
• 401(K)-match program
• FSA/HSA programs
• LTD/STD options
• life insurance and AD&D
• paid holidays
• paid time off
• annual discretionary bonuses
• stock options
• employee discount program

Before you apply

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship
• Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship

About the company

Cresco Labs is a vertically integrated, multistate operator in the cannabis industry. Its Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop.