Retail Store Supervisor

The role

You will support daily operations of a Sunnyside dispensary in line with state law and company standards. You will direct staff workflow, run store opening and closing procedures, and handle escalated customer concerns.

What you will do

• Run store opening and closing procedures, including register prep, inventory counts and reporting
• Train and onboard Lead Wellness Advisors and Wellness Advisors, coaching on selling techniques
• Create morning rosters, break sheets and daily work assignments
• Coach staff on performance and document and escalate employee relations issues
• Manage escalated customer concerns and complex product questions
• Investigate cash, POS and product discrepancies and reconcile inventory and deposits
• Troubleshoot POS system issues
• Maintain marketing materials and promotional inventory
• Ensure team compliance with company policies and state and local laws
• Keep the store clean and safe for employees and customers

Required qualifications

• High School Diploma or equivalent
• 3 to 5 years of customer service experience
• 1+ year of experience leading or mentoring a team
• Excellent customer service skills
• Ability to learn and apply technical and product information in a consultative way
• Excellent communication, interpersonal and persuasive skills
• Ability to lift, carry and balance up to 50 pounds (100 pounds with assistance)
• Ability to walk or stand for extended periods
• Must be 21 years of age or older
• Must comply with all legal and company regulations for working in the industry

Nice to have

• Cannabis industry experience

Benefits

• Major medical, dental and vision insurance
• 401(k) with company match
• FSA and HSA programs
• LTD and STD options
• Life insurance and AD&D
• Paid holidays and paid time off
• Annual discretionary bonuses
• Stock options
• Employee discount program

Before you apply

• Must be 21 years of age or older
• The company does not offer employment-based visa sponsorship; applicants must be legally authorized to work in the United States on a permanent basis
• Benefits eligibility for permanent positions may vary

About the company

Cresco Labs is a public, vertically integrated, multistate cannabis operator founded in 2013. Its owned Sunnyside dispensaries serve shoppers across the nation.