Retail Store Supervisor

The role

You will support daily operations of a Sunnyside dispensary in line with state law and company standards. You will direct the staff's workflow, run store opening and closing procedures, and handle escalated customer concerns.

What you will do

• Run store opening and closing procedures, including register prep, inventory counts and reporting
• Train, onboard and coach Lead Wellness Advisors and Wellness Advisors
• Create morning rosters, break sheets and daily work assignments
• Give real-time coaching and feedback; document and escalate employee relations issues
• Manage escalated customer concerns and complex product questions
• Investigate and reconcile cash, POS and product discrepancies
• Troubleshoot POS system issues
• Verify inventory counts and cash deposit totals
• Maintain marketing materials and promotional assets
• Keep the store clean and safe for employees and customers

Required qualifications

• High school diploma or equivalent
• 3 to 5 years of customer service experience
• 1+ year of experience leading or mentoring a team
• Excellent customer service skills
• Ability to learn and apply technical and product information in a consultative way
• Excellent communication, interpersonal and persuasive skills
• Must be 21 years of age or older
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
• Ability to walk or stand for extended periods

Nice to have

• Cannabis industry experience
• Advanced cannabis product knowledge and industry compliance standards
• Knowledge of retail business fundamentals, including inventory management and sales goals

Benefits

• Major medical, dental and vision insurance
• 401(k) match program
• FSA/HSA programs
• LTD/STD options
• Life insurance and AD&D
• Paid holidays and paid time off
• Annual discretionary bonuses
• Stock options
• Employee discount program

Before you apply

• Must be 21 years of age or older
• Must be legally authorized to work in the United States on a permanent basis; the company does not offer employment-based visa sponsorship
• Must comply with all legal and company regulations for working in the cannabis industry
• Benefits eligibility for permanent positions may vary

About the company

Cresco Labs is a public, vertically integrated, multistate cannabis operator with dozens of Sunnyside dispensaries nationwide. The company focuses on product quality, regulatory compliance and customer satisfaction.