Retail Store Supervisor

The role

You will support daily operations of a Sunnyside dispensary in line with state law and company standards. You will direct staff workflow, run store opening and closing procedures, and handle escalated customer concerns.

What you will do

• Run store opening and closing procedures, including register prep, inventory counts and reporting.
• Train and onboard Lead Wellness Advisors and Wellness Advisors, including selling and cross-selling coaching.
• Create morning rosters, break sheets and daily work assignments.
• Give real-time coaching and feedback; document and escalate employee relations issues.
• Ensure team compliance with company policies and state and local laws.
• Manage escalated customer concerns and complex product questions.
• Investigate and reconcile cash, POS and product discrepancies.
• Troubleshoot POS technical issues.
• Verify inventory counts and cash deposit totals.
• Maintain marketing assets such as fliers, merchandise and promotional materials.

Required qualifications

• High School Diploma or equivalent
• 3 to 5 years of customer service experience
• Excellent customer service skills
• Ability to learn and apply technical and product information in a consultative manner
• Excellent communication, interpersonal and persuasive skills
• Experience leading or mentoring a team of hourly members, including onboarding, training, coaching and feedback
• Knowledge of retail fundamentals, including inventory management, opening and closing procedures and driving sales goals
• Ability to lift, carry and balance up to 50 pounds (100 pounds with assistance)
• Ability to walk or stand for extended periods

Nice to have

• 1 or more year of cannabis experience
• 1 or more year of leading or mentoring a team

Benefits

• Major medical, dental and vision insurance
• 401(k) match program
• FSA and HSA programs
• LTD and STD options
• Life insurance and AD&D
• Paid holidays and paid time off
• Annual discretionary bonuses
• Stock options
• Employee discount program

Before you apply

• Must be 21 years of age or older to apply.
• Must be legally authorized to work in the United States on a permanent basis; the company does not offer employment-based visa sponsorship.
• Must comply with all legal and company regulations for working in the cannabis industry.

About the company

Cresco Labs is a public, vertically integrated, multistate cannabis operator founded in 2013. Sunnyside is its owned and operated dispensary brand.